Senior I.T. Support Technician

The Job Role

If you are looking for a new challenge with a global market leader which designs and manufactures aerospace search and rescue equipment, HR Smith Group of Companies is the one for you.  We have over 5 decades of experience and are dedicated to finding the perfect solutions for our customers. We are currently looking for someone to join its expanding IT department. This role would suit someone with a broad spectrum of IT knowledge to support a wide variety of systems and users. This role with require working between different sites, a valid driving license will be required.

Role Responsibilities

• Log and report all IT calls and enquiries on internal systems.
• Installing new technologies and teaching end users how to operate them.
• Providing technical support via remote, phone or onsite visit.
• Maintaining operating systems by repairing hardware and configuring software.
• Providing software support.
• Patch management.
• Security Endpoint Management.
• Working and maintaining network infrastructure (CAT5/6 cabling experience preferable).
• AD domain device and user management.
• Excellent knowledge of Microsoft server-based products.
• Ability to write IT processes and procedures.

Job requirements:

• Flexible, positive team player, who is prepared to get involved with all issues coming into the IT department.
• Strong multi-tasking skills with a methodical approach to achieving set deadlines.
• Minimum of 2 years second line I.T. experience.

Benefits

• Free onsite parking.
• Free refreshments (tea and coffee).
• Casual dress.
• Company social events.
• Opportunity for company bonuses.
• Cost of living reviews carried out annually by the Directors.
• 20 days holiday plus bank holidays and your birthday off (to be taken any time in the year).
• Long service holiday accrual scheme where you gain 1 extra holiday day per year from 5-10 years’ service up to a maximum of 26 days.
• Life Insurance Scheme – 3x annual salary.

We have a positive, professional and welcoming environment; you will have the opportunity to work within a fully integrated multidisciplinary business. We offer good job security and stability with career development opportunities for the right candidate.

Full Time Position

• Hours are based on a 40-hour week, Monday to Friday 8.00 am to 4.30 pm with half an hour each day for lunch. No weekend, evening or bank holiday working.
• Salary commensurate with experience.
• Free internal training provided as required.
• Opportunities to progress, promote internally and up skill.

Due to the nature of the business being a manufacturing environment, working from home arrangements are not available.