1. Request an RMA (Return Merchandise Authorisation) number by completing the RMA Number Request Form.
    The RMA number must be clearly displayed on the returns paperwork, commercial invoice and the outside of the box.
  2. Return the product(s) using DAP INCOTERMS, ‘RECEIVER TO PAY DUTIES / TAXES’ on the AWB, to:

Techtest Limited
Repairs Department,
Unit 416 Tarsmill Court,
Rotherwas Industrial Estate,
Hereford,
HR2 6JZ.
EORI: GB 311 514 117 000
VAT: GB 311 514 117

HR Smith (Technical Developments) Limited
Repairs Department,
Unit 416 Tarsmill Court,
Rotherwas Industrial Estate,
Hereford,
HR2 6JZ.
EORI: GB 195 128 840 000
VAT: VAT GB 195 128 840

  1. Prior to shipping, please email a copy of the commercial invoice to our Import Department using email address returns@hrsmith.biz. If required, they can be contacted using telephone number +44 1432 276 446.
    The commercial invoice must include the commodity code, shipping incoterms, RMA number, part number, serial number and value. The incoterms, currency and value on the commercial invoice must match those on the Air Waybill (AWB) booking. Please ensure that the value stated for each part is a true and current value, of which should be above £300.
  2. The nominated shipper must contact our Import Department (returns@hrsmith.biz) prior to clearing the goods through customs. It is requested, where possible, that DHL is not used to return the goods as we have experienced discrepancies in a number of shipments which has resulted in us being unable to provide clearing instructions.
  3. If your courier does not offer clearing services, our customs clearance agent for all Air or Road imports is:

JAS Forwarding (UK) Ltd                                
Unit 1, Heathrow Logistics Park,                   
Bedfont Road,                                                   
Feltham                                                            
TW14 8EE,
UK                                                                       
TEL: +44(0) 1784 229005
AIR Email: mark.cook@jas.com / gblon-import-air@jas.com
OCEAN or ROAD Email: malcolm.smith@jas.com / gblon-import-ocean@jas.com
(JAS FORWARDING always requires AWB and commercial invoices for any imports)

  • On receipt of the unit(s), it will be surveyed by our Engineers and a survey report and repair quotation issued to you via email for your acceptance. We will require acceptance of the repair quotation with 14 days of receipt.