A major US company has just performed a Customer Satisfaction Survey on Specmat Technologies Inc., Part of the HR Smith Group of Companies. Specmat Technologies Inc, based in Tennessee, coordinates all the HR Smith Group’s business in the USA and Canada as well as the final manufacturing of Static Dischargers for the company.
It is a core commitment of all the companies within the HR Smith Group to provide the best possible service and this survey shows that the Group is achieving its goals in an increasingly competitive market.
A summary of this survey is given below:
| Reliability | 95% |
| Order Accuracy | 99% |
| Delivery Performance | 94% |
| Ease of Doing Business | 97% |
| Customer Support | 98% |
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